Terms & Conditions

Last Updated: 17 November 2025
Company: TiraLead Ltd (“TiraLead”, “we”, “us”, “our”)

These Terms & Conditions govern your use of the TiraLead website and any services provided by TiraLead Ltd.
By accessing our website or engaging our services, you agree to these Terms.

1. About Us

TiraLead Ltd
Email: hello@tiralead.com
Registered office address available upon request.

2. Services Provided

TiraLead offers services including:
– Lead generation
– Outreach and appointment setting
– Campaign planning and management
– ICP development and market research
– Sales development support
– Strategic consultation related to pipeline growth

We may add, update, or modify services as needed.

3. Your Use of Our Website

You agree to:
– Use our website lawfully and appropriately
– Not attempt to disrupt or gain unauthorised access to our systems
– Not copy, scrape, or reproduce website content without permission

We may restrict access to the website in the event of misuse.

4. Client Responsibilities

To enable us to deliver services effectively, you agree to:
– Provide accurate business and contact information
– Supply all necessary campaign materials and instructions
– Use leads and appointments lawfully and responsibly
– Maintain compliance with GDPR and other relevant regulations
– Ensure your sales processes and follow-up actions meet legal requirements

You remain responsible for the outcomes of leads, appointments, and internal sales performance.

5. Lead & Appointment Disclaimer

TiraLead operates on a best-effort basis.
While we aim for high quality and accuracy, we do not guarantee:

– A specific number of leads or appointments
– Attendance by prospects
– Conversions or revenue outcomes
– 100% accuracy of external business data
– Continuous availability of third-party systems or email platforms

Actual results may vary depending on industry, competition, offer, and internal sales execution.

6. Fees & Payments

Unless otherwise specified in your agreement or invoice:
– Fees are due in advance
– Late payments may result in paused services
– Overdue invoices may incur additional charges
– Payments are non-refundable unless stated in writing

Service delivery is not dependent on lead conversion or revenue outcomes.

7. Contract Term & Cancellation

Unless otherwise stated in your service agreement:
– Contracts renew monthly
– Cancellations require written notice (typically 30 days)
– Work completed before cancellation remains billable
– Partial-month refunds are not provided

If you cancel, access to any tools, assets, or deliverables provided by TiraLead may be removed.

8. Intellectual Property

Unless otherwise agreed in writing:
– You own all leads and campaign results generated for your business
– TiraLead retains ownership of internal processes, templates, scripts, and frameworks
– You may not resell, reproduce, or distribute TiraLead materials
– All content provided by us remains protected by copyright

9. Data Protection & Privacy

We process personal data in line with the UK GDPR and our Privacy Policy.
By using our services, you acknowledge and accept the terms of our Privacy Policy.

You are responsible for ensuring the data you provide to TiraLead is lawful and compliant.

10. Third-Party Tools & Platforms

TiraLead uses third-party systems to support service delivery, such as:
– Communication platforms
– Cloud hosting
– Analytics systems
– Outreach or campaign tools

We are not responsible for:
– Outages or downtime of third-party platforms
– Loss of data caused by external systems
– Changes to third-party pricing or features

We will notify you where disruptions may impact service delivery.

11. Limitation of Liability

To the fullest extent permitted by law:
– TiraLead is not liable for indirect or consequential losses
– We are not liable for lost revenue, missed opportunities, or damages caused by third-party systems
– Our total liability is limited to the amount paid to us in the preceding 30 days

We provide services on a best-effort basis and do not guarantee specific results.

12. Non-Solicitation

You agree not to:
– Hire or attempt to hire any TiraLead employee or contractor
– Induce any team member to leave TiraLead

This applies for 12 months after your contract or engagement ends.

13. Termination

We may suspend or terminate services if:
– Payments are overdue
– You breach these Terms
– Illegal, abusive, or harmful activity is detected
– Instructions conflict with applicable laws or regulations

Work completed prior to termination remains billable.

14. Changes to These Terms

We may update these Terms from time to time.
The “Last Updated” date will always reflect the latest version.
Continued use of our website or services indicates acceptance of any changes.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

16. Contact Us

For questions regarding these Terms, contact:
hello@tiralead.com